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1. Who we are and what this notice covers
Cyber Edge Hosting LLC provides hosting and related services and operates cyberedgehosting.com. This notice explains our handling of personal information when you browse our website, create or manage an account, buy services, contact us or use the features described below.
It also explains how we handle information in customer-hosted websites, files, databases and email when providing hosting and support. The customer who controls that content is responsible for their own collection and use of personal information. Our handling is also subject to the applicable service agreement and any applicable data processing agreement.
You can contact us about privacy at support@cyberedgehosting.com or Cyber Edge Hosting LLC, 6907 Page Ave #1001, Saint Louis, MO 63133, United States.
2. Information, purposes and relevant recipients
The information involved depends on the service or feature you use. We receive information from you, authorized account users, service activity and the providers that help complete your requested service. Staff who administer and support the relevant service may access information for those purposes. The table below explains the information, purposes and recipients for these activities.
Features that load in your browser can involve technical information before you send a message or complete a form. Operational alerts about account or service events are separate from an optional customer Discord connection. A provider listed here does not receive every category of information about every customer.
| Category and source | Information involved | Purpose | Relevant recipient or provider category |
|---|---|---|---|
| Account and orders — you and authorized users | Name, company/contact information, email, mailing/billing address, phone number, selected services, account roles and sign-in information. | Create and administer the account, verify authority, fulfill orders and provide account assistance. | Cyber Edge Hosting staff and the infrastructure providers supporting our account and service systems. |
| Support verification — you and account records | Support PIN and relevant account details used when verifying a support request. | Help verify that the person requesting assistance is authorized to act for the account. | Cyber Edge Hosting support staff and the account systems used for verification. |
| Optional referral information — your response | Your answer to How did you find us?, if you provide one. | Understand how customers found Cyber Edge Hosting. | Cyber Edge Hosting staff and the account system storing that response. |
| Order fraud screening — order activity and screening results | Account, order and technical information used for the configured screening, together with risk indicators and screening results associated with the order. | Assess orders for suspected fraud, reduce payment abuse and support review of flagged orders. | FraudLabs Pro and Cyber Edge Hosting staff who review orders. |
| Two-factor authentication — enrollment and sign-in activity where used | Account identification, authentication requests/results and enrollment or device-verification information involved in using the feature. | Provide an additional verification step for account access. | Duo Security and the authentication systems used by Cyber Edge Hosting. |
| Invoices and payments — you, WHMCS records and payment providers | Invoice details, billing contact snapshots, amounts, currency, payment method, transaction/refund references, payment status and payment-method references used for recurring billing. | Bill for services, process and reconcile payments/refunds, manage authorized renewals, and address billing disputes. | Payment providers, including Stripe or PayPal for the method selected, and the relevant financial institutions. Payment details submitted to those providers are also handled under their notices. |
| Support and service email — you and service events | Ticket/message content, contact details, service identifiers, attachments you supply, response history and delivery/error records. The editor can also process draft text before final submission, as described below. | Answer questions, diagnose problems, process requests and establish what notices or instructions were sent. | Support staff, email-delivery infrastructure and the relevant service provider when needed to resolve the issue. |
| Ticket drafts and assistance — text entered in the editor | Draft message text saved in your browser; text sent to our site when you use Preview or receive knowledgebase suggestions while typing. | Retain a draft for continued editing, show a preview and suggest relevant help articles before final submission. | Browser storage on your device, Cyber Edge Hosting and the infrastructure serving its ticket and knowledgebase features. |
| Hosted content and backups — you and users of your hosted service | Website files, databases, mailboxes/messages, configurations and available backup copies; content may contain personal information belonging to others. | Operate hosting, provide backup/restore functions where included, secure systems and carry out authorized support work. | The infrastructure and backup providers for the actual service, including NameHero where used. |
| Domains — you and registrar records | Registrant and other required contact details, domain name, nameservers, registration/renewal/transfer details and related verification records. | Register, renew, transfer and administer domains, verify contact details and satisfy applicable registration requirements. | The sponsoring registrar and relevant registry, including Enom for domains routed through that channel, and other recipients required by applicable registration rules. |
| Website chat — loading or use of the chat feature | Technical browser/session information associated with loading or using the chat service, plus chat messages and details you choose to provide. | Provide chat assistance and maintain the conversation needed to respond to your request. | Cyber Edge Hosting support staff and Text/LiveChat, which supplies the chat service. |
| Optional Discord connection — your connection request | Discord ID, username and discriminator where applicable, avatar, connection status and notification preferences, together with information involved in the authorized connection and related service notifications. | Link the Discord account you authorize, manage the associated server connection/features, and provide applicable event-related notifications. | Discord and the account-link integration used by Cyber Edge Hosting. |
| Operational alerts — WHMCS account and service events | Notification title, message body, timestamp, associated attributes and record links for configured invoice, order, domain, service, ticket and API events. The information depends on the event. | Notify our team about events that need operational, billing or support attention. This is separate from an optional customer Discord connection. | Discord and the operational notification integration used by Cyber Edge Hosting. |
| Additional purchased products — your order and service configuration | Account/contact and domain details needed for activation; content or configuration submitted to the selected product, such as mail, website or monitoring data where that product uses it. | Provision, support and manage the particular email, security, business-tool or website product you select. | The provider of the product you select and the provisioning channel used for that product. |
| Sessions, security and service activity — use of the website and services | IP addresses, browser/session identifiers, sign-in events, service activity and error/security logs. | Keep sessions working, operate the cart/account features, investigate errors or misuse and protect services. | Cyber Edge Hosting staff and relevant hosting, security and integrated-feature providers. |
| Form anti-abuse — use of selected public forms | Browser/session and interaction information involved in the anti-abuse checks and their results. | Help detect automated or abusive use of selected forms. | Google reCAPTCHA and Cyber Edge Hosting. |
| Website measurement — use of integrated analytics features | Technical browser/session information and usage events associated with the enabled measurement features. | Understand website use and the performance of website features. | Google Analytics and Cyber Edge Hosting. |
| Review display — loading the review feature | Technical information involved in loading the embedded review feature; review material displayed through it. | Display reviews and related review information. | Trustpilot and Cyber Edge Hosting. |
| Accessibility feature — loading or using the accessibility tools | Technical information and feature interactions or preferences involved in operating the accessibility tools. | Provide accessibility assistance on the website. | UserWay and Cyber Edge Hosting. |
| Status display — loading the status feature | Technical information involved in loading the external status widget and the status information it displays. | Show service-status information. | Site24x7 StatusIQ and Cyber Edge Hosting. |
| Communication preferences — choices and notice records | Marketing preference and change records, account email preferences and records of necessary account/service communications. | Respect communication choices and maintain evidence of required service notices. | Cyber Edge Hosting staff and email-delivery providers used for the relevant communication. |
3. Necessary communications and optional marketing
We use account contact details for necessary account, billing, security and service communications. These are different from optional promotional messages. We obtain permission for marketing where required and provide a way to unsubscribe from marketing; doing so does not stop necessary service communications.
Keep the account contact details current. You can review available email preferences in the Client Area or ask us for help. A website visit or acceptance of a service contract is not blanket consent to optional marketing, tracking or unrelated uses of personal information.
4. Service providers and other disclosures
We use service providers for the purposes described in the table above. Providers may also process some information for their own payment, registration, security or legal obligations under their applicable notices. A provider relationship does not mean every disclosure requires optional marketing consent; any specifically applicable consent or other legal requirement still applies.
We may disclose relevant information to comply with a lawful requirement, investigate fraud or misuse, protect our services or other people, or establish, exercise or defend legal claims. An allegation alone does not give every complainant unrestricted access to private account, support or hosted information.
A third-party link or optional integration may take you to a service with its own privacy practices. Review the notice for that service. This does not remove our responsibility for the information we handle or the services we agree to provide.
5. Retention and deletion criteria
Completing a payment or closing a service does not necessarily delete all related records. We retain information for the service, billing, support, security and legal purposes described below. The applicable period depends on the record, whether the account or issue remains active, and any legal or contractual requirement or hold. We do not use account closure as a promise that every copy is immediately erased.
These criteria distinguish ongoing business records from active hosted content and provider backup copies. Contact us if you need information about a particular category or want to make a privacy request.
| Record category | Retention criterion or event | Important distinction |
|---|---|---|
| Account and authority records | The account/service relationship, unresolved account obligations or disputes, and retention required to document the relationship or meet an applicable obligation. | Closing one service does not necessarily close the account or erase records for other active services. |
| Invoices, transactions and refunds | Accounting, tax, payment reconciliation, refund/chargeback or dispute handling, and the applicable recordkeeping requirements for those transactions. | Changing a profile does not rewrite billing details preserved on existing invoices. Transaction references are different from the payment credentials used by a processor. |
| Tickets, attachments and service notices | Resolving requests, supporting services, documenting instructions/notices and handling related disputes or obligations. The system is configured to prune attachments six months after the last activity in a closed ticket. | Ticket transcripts, email copies, records held for an applicable obligation or dispute, and backup or provider copies have separate retention criteria; the attachment-cleanup setting does not determine how long those records remain. |
| Browser-saved ticket drafts and feature state | Draft content remains subject to the browser storage and editor cleanup behavior; the current editor removes its draft key on form submission. | No fixed draft expiry or logout-erasure promise is made. Clearing local storage does not erase content already sent for Preview, suggestions or ticket submission. |
| Security and activity logs | Diagnosing faults or misuse, investigating incidents and retaining evidence needed for security or a related claim/obligation. Module diagnostic logs are configured for pruning after 30 days. | The module-log setting is not a universal period for activity, web, email or other logs, incident holds or copies held by providers. |
| Active hosting data | The active service and the applicable suspension, cancellation or termination process under the applicable service agreement, subject to lawful holds and existing commitments. | Suspension is not termination. The reasonable-efforts retention direction after nonpayment suspension does not create a guaranteed recovery period after voluntary cancellation or termination. |
| Backup copies | The restore points actually retained for the service and the provider’s backup rotation, deletion rules and any applicable hold. | Backups may expire separately from the live service. Availability after termination and a particular deletion/recovery date are not guaranteed; keep independent copies of important data. |
| Domain registration data | The domain’s registration and administration needs plus the applicable registrar/registry recordkeeping and legal requirements. | Cancelling hosting does not erase registration records or necessarily end the domain registration. |
| Chat, linked-feature and operational-alert records | Providing the conversation, connection or operational response, related support/security needs, and the applicable local/provider retention and deletion process. | Ending a chat, unlinking a customer account or closing a ticket does not itself establish deletion of historical Discord alerts, local diagnostic records or provider-held copies. |
| Marketing and notice preferences | The record needed to respect your current preferences and document changes or required communications. | A minimal preference record may be needed to avoid resuming unwanted marketing; it is not permission to send it. |
| Third-party product data | The purchased product’s service lifecycle, applicable provider terms, export/deletion process and any required record retention. | Ending one product does not establish a universal deletion period for another product or provider. |
6. Hosted content, safeguards and sensitive information
You retain ownership of the content you provide, subject to the rights of others. We and our service providers access, store, transmit, copy and back it up only as reasonably necessary to provide, secure and support the service, carry out your instructions or comply with law. Hosting or submitting a private support request does not give us permission to publish that content or use it for unrelated advertising.
We use reasonable safeguards appropriate to the services and information involved. No online system can be guaranteed free of security incidents. We provide notices and assistance required by applicable law and any agreed data processing terms.
Do not send full payment-card details, passwords or unnecessary sensitive personal information in ordinary support messages. If support work requires access to a service, ask us for the appropriate method.
7. Cookies, sessions and optional features
The website uses cookies and similar browser storage for functions such as account sessions and the cart. Integrated chat, analytics, anti-abuse, payment, review, accessibility and status features can also involve browser identifiers, preferences or other technical information. The purpose and provider matter; storage is not automatically necessary merely because it is set by our own site.
Where browser storage is available, the ticket editor is configured to save draft message text on your device so it can be available when you return to the editor, and to remove its draft key when the form is submitted. Using Preview sends the current text to our site for formatting; knowledgebase suggestions also send typed text to our site before final submission. Do not enter passwords, full payment details or unnecessary sensitive information in the ordinary message editor.
A chat feature may begin processing technical browser/session information when it loads, before you send a message. Closing or minimizing the visible widget is not the same as preventing its technical loading.
Your browser allows you to manage stored cookies and similar site storage. Blocking storage needed for a feature may prevent it from working. Browser controls do not replace any additional choice or consent required for a particular use. Contact us if you need help understanding the information involved in a feature.
8. Your information and privacy requests
You can update available account information in the Client Area. Contact support@cyberedgehosting.com to request a correction to information you cannot edit there, or to ask about access, deletion or other privacy choices. Identify the relevant account or service without sending passwords or full payment details.
We may need reasonable information to verify your identity or authority before responding. We will consider your request under the law that applies and explain any applicable limitation, such as records needed for an active service, an unresolved transaction or a required legal hold. Updating account details or requesting deletion does not cancel a service or settle an outstanding bill; use the applicable cancellation process for those requests.
Removing a saved payment method does not itself erase prior invoices, payment history or records held independently by a payment provider. A change to your current profile does not necessarily rewrite billing details already preserved on an invoice.
If your information is in a website or service controlled by one of our hosting customers, contact that operator first where appropriate. You can also contact us about misuse of our services or if you need help identifying the appropriate route.
9. Account eligibility
Service account holders must be at least 18 years old and have legal authority to enter the service agreement under the applicable service agreement. If you believe information has been submitted in a way that requires special protection, including information relating to a child, contact support@cyberedgehosting.com so we can review the situation.
10. Changes and related policies
We will identify the date of changes to this notice and provide any notice or choice required for the change. Changes affecting an existing service agreement remain subject to applicable terms and law, including applicable advance-notice and existing-customer protections. Updating this page alone does not supply consent to an unrelated new use of personal information.
Our applicable service, billing and website terms govern purchased services, billing, service closure and browsing. Those terms do not replace any privacy right that applies to you.
